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Business Excellence Manager

Full Time

What to expect in this role


Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.

Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management and dynamic forecasting to truly become a data-intelligent platform.


As a Business Excellence Manager your key focus would be to drive adherence to the implementation plan laid out by Strategy Function. This involves new capability development and cross functional OKR monitoring/evaluation by constantly improving predictability across the organization which defines success in this role.

This role will report to the Head of Strategy and work closely with all business functions to execute Janio’s strategic objectives, course corrections, defining, and managing KPIs. 


  • Own and drive end to end process design/re-design across all business functions: Commercial, Operations, Customer Support, Finance, Tech, Product, Marketing, and Data
  • Drive collaboration between functions to help turn project vision to automation driven reality
  • Support functional leaders to achieve their cost and quality targets by providing methodology, best practices, tools, and resources to drive continuous improvement
  • Track and discuss functional OKRs (leading and lagging KPIs) with function heads on a periodic cadence to measure progress, and identify/address blockers
  • Effectively communicate progress, performance, key issues, and blockers that impact business or affect OKRs across functions
  • Drive change management by creating a culture of experimentation, iteration, and rapid decision making
  • Proficiency in product/process development lifecycle and experience in translating business requirements into systems and process roadmaps 
  • 6+ years of experience in driving process excellence across functions or strategy implementation 
  • Working with an early-stage startup or entrepreneurial experience is an advantage.
  • Strong communication skills
  • Experience in deploying RPA tools is an advantage
  • Adaptable in a semi-structured environment and organization that changes frequently.
  • Perform under pressure in a dynamic, fast paced environment

Please include your citizenship, notice period, current and expected salary in your application. 


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