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Regional Operations Manager

Full Time

What to expect in this role


Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.

Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management and dynamic forecasting to truly become a data-intelligent platform.

Gearing up for the next growth stage, Janio is looking for Regional Operations Manager who will be responsible for the driving the growth and performance of our regional operations.


•Align Janio’s operational strategy to meet our commercial and strategic goals, and drive the development of new e-logistics products
•Collaborate and align with commercial teams, and actively participate in weekly meetings to support key commercial objectives
•Be responsible for vendor performance management – establish and manage the service standards and performance of all vendors, third party providers, and other external stakeholders
•Oversee escalation and resolution frameworks, commercial negotiation, and cost optimization
•Establish, monitor, revise, document, and communicate all operational SOPs for adherence across teams at a local and regional level
•Oversee the import, export, or breakbulk process to ensure all SOPs are adhered to and processed efficiently in a manner that meets all compliance requirements 
•Work closely with Airline/Carriers or Co-loaders, and oversee agents regarding shipment details and problem resolution
•Identify and resolve issues causing delays in air/ocean cargo movement
•Work collaboratively with cross-functional and technical teams to drive new operational designs, and oversee the end-to-end development of key operational projects
•Take part in cross-department(s) coordination to manage product development and cost-control to achieve P&L target
•Review product performance from the aspect of service and cost, supported by data analysis
•Work proactively and closely with related business stakeholders to meet customers’ expectations, and manage project implementation and execution to ensure that OKRs are met


You’ll join a team where everyone is striving for constant innovation and improvement. We are an incredibly driven and supportive team. We are passionate about what we are doing and obsessed with high performance. We have a strong commitment to make Janio a great place to work at and grow with. 


•Possess a degree in Business, Supply Chain or Operations related fields
•Min. 1 year of working experience in Vendor Management, Operations and Supply Chain related fields
•A background in operational experience in eCommerce or the logistics industry is preferred
•A strong, independent contributor who has demonstrated success in leading, supervising, managing, and developing high performance teams
•Ability to think quantitatively and qualitatively about operating processes and outcomes
•Knowledge of logistics including Air Freight Operations as well as experience in planning and vendor management in e-logistics is a plus
•Industry standard training/certification such as DG Certification is a plus
•Knowledgeable in International trade, with basic understanding of Customs Compliance, Rules and Regulations, and import and export administrations is a plus
•Good writing, communication, and interpersonal skills
•Excellent active listening, negotiation, and communication skills
•Continuous optimizer – always looking out for ways to make things better and more efficient
•Experience working in an entrepreneurial and fast-paced environment, with the ability to lead and adapt in a changing business environment
•Logical, measured along with the ability to solve problems in a way that inspires enthusiasm in others to help
•Comfortable with ambiguity, and consistently demonstrates a strong drive for excellence
•Ability to perform under pressure and in stressful situations

Please include your notice period, current and expected salary in your application. 


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