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 Department

Customer Service Lead

Bangkok
Full Time

What to expect in this role

ABOUT JANIO

Janio is a cross-border logistics platform thatprovides an integrated end-to-end logistics solution to merchants acrossSoutheast Asia (SEA). At our core we operate as a smart logistics solutionsprovider, serving merchants and logistics partners and connecting industryplayers across the globe.

Through Janio, we strive to create a truly integratednetwork that brings together every key player to become the backbone supportingSEA’s growing e-commerce ecosystem. Looking ahead, our platform would look toincorporate elements of AI and machine learning to provide a suite of smartsolutions for real-time tracking, route optimization, warehouse management anddynamic forecasting to truly become a data-intelligent platform.


THE CHALLENGE

Gearing up for the next growth stage, Janio islooking for a Customer Service Lead to join our Operations team. As a CustomerService Lead, you will be responsible for attending to customer enquiries andensuring that customers are satisfied with our service.

 

THE ROLE

The Customer Service Lead will handle theoverall customer service issues and some administrative duties. This includesmanaging customer queries and escalating complaints across to management andother stakeholders.

The role will report to the Country Manager, Thailand and work closely with the relevantstakeholders like service partners and other departments to ensure the smoothrunning of the warehouse.

A successful candidate will:

     To act as our first contact point andresponding promptly to customer inquiries

     Provide exceptional customer serviceto clients and acknowledge the inquiries on a timely manner.

     Resolving customer and carrierproblems

     Provide shipment quotes forcustomers and set up shipments as required by existing customers and walk-inone-time cash ad hoc inquiries.

     Monitor daily report and follow upon any shipment which has delays or issues to update clients

     Help manage customer accounts.

     Responsible for the reception deskin the office

     Handle inbound and outbound phonecalls.

     Assist Finance for the daily cashcollection payment follow up from customers

     Carry out administrative duties andother tasks assigned by the company

 

THEREQUIREMENTS

     Minimum 1 year working experience incustomer service in the logistics or courier industry

     Logistics experience is preferred

      Fluent in English and Thai

     Communication skills to liaise withrelevant stakeholders

     Working knowledge of MicrosoftOffice, Word and Excel 

Information

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