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Operations Manager

Kuala Lumpur
Full Time

What to expect in this role


 Janio is a cross-border logistics platform thatprovides an integrated end-to-end logistics solution to merchants acrossSoutheast Asia (SEA). At our core we operate as a smart logistics solutionsprovider, serving merchants and logistics partners and connecting industryplayers across the globe.

 Through Janio, we strive to create an integratednetwork that brings together every key ecosystem player to become the backbonesupporting SEA’s growing e-commerce environment. Looking ahead, our platformlooks to incorporate elements of AI to provide a suite of smart solutions forreal-time tracking, route optimization, warehouse management and dynamicforecasting to truly become a data-intelligent platform. Team members in a dynamic and often cross-functionalstart-up environment.


The success candidate will:

      Play a leading role in planning andexecuting Janio Malaysia’s operational milestones, identifying, and workingwith partners to improve local performance

      Actively negotiate with NetworkPartners for Cost Savings and manage Operations Performance KPI.

      Enforce strong collaboration acrossmultiple functions, both locally andregionally, to effectively translate thecompany’s vision into actionable operational strategies

      Drive Janio’s operational health andrepresent our clients to all internal stakeholders

      Take charge and drive performance management of the freightforwarding and customs partners Janio uses in Malaysia, while leveragingperformance metrics, targets, dashboards, and reporting to drive consistency ofoperations

      Actively develop and facilitate effective internal and externalpartnerships and communications to troubleshoot exceptions and escalations onshipments

      Assist with P&L responsibilitiesfor Malaysia’s operational performance and manage Janio Malaysia’s Hub.

      Execute administrativetasks and any other operational duties assigned by the head of operations.



You are best equipped for this role if youpossess:

      Candidates with 5 yearsof experience in Logistics / Operations / Supply Chain Management. Related experience in ecommerce logistics and/or cross-border ecommerce is anadded advantage

      Strong understandingof logistics across the B2C, B2B and Fulfilment space

      Proven ability to negotiate cost& manage Network Partners performance

      Proficient computer skills (i.e. MicrosoftOffice) is required

      Able to work with dataand link ground operations to dashboard numbers.

      Strong interpersonal,people management, project management and communication skills.

      A proactive team playerwho shows initiative and adopts a hands-on approach to problem-solving.



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