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Operations
 Department

Customer Service Associate

Shenzhen
China
Full Time

What to expect in this role

About Us 公司介绍

Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses to scale quickly and reliably.
剑牛是一个跨境物流平台,为东南亚地区的商家提供端到端的综合物流解决方案。我们的核心业务是智能物流解决方案提供商,为商家和物流合作伙伴提供服务,并将全球的行业参与者联系起来。

Our platform will look to use AI and machine learning to enable real-time tracking, route optimization, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network.
通过剑牛,我们努力创造一个真正完整的网络,把每一个关键的参与者聚集在一起,成为支持东南亚不断增长的电子商务生态系统的中坚力量。展望未来,我们的平台将寻求结合人工智能和机器学习的元素,为实时跟踪、路径优化、仓库管理和动态预测提供一套智能解决方案,成为一个真正的数据智能平台

THE ROLE 岗位介绍

TheCustomer Service Associate will handle the overall customer service issues andsome administrative duties of the warehouse. This includes managing customerqueries and escalating complaints across to management and other stakeholders.The role will also be assisting with the administrative duties like handlingunplanned returns and parcels, processing orders and facilitatingcash-on-delivery process.

客服操作岗将处理客户服务问题和海外仓库的一些行政职责。这包括管理客户查询和向管理层升级客户投诉。该职位还将协助行政职责,如处理计划外退货和包裹,处理订单和推进货到付款流程。

 

The rolewill report to the Customer Service Supervisor and work closely with therelevant stakeholders like service partners and other departments to ensure thesmooth running of the warehouse. A successful candidate will: 

该岗位将向客服主管报告工作,并与服务代理商、供应商和其他公司内部部门密切合作,以确保海外仓库的顺利运行。


JOB RESPONSIBILITIES 岗位职责

  • Maintain a positive and professional attitude towards customers对客户保持热情和专业的态度。
  • Responding promptly to customer inquiries及时回应客户的询问
  • Communicating with customers and relevant stakeholders through the appropriate channels通过适当的渠道与客户和同事或合作代理商进行沟通。
  • Resolving and acknowledging customer complaints倾听并解决客户的投诉。
  • Knowing the logistic process and how the warehouse works to answer inquiries了解物流流程和仓库的工作方式,以便回答客户询问。
  • Providing feedback on the efficiency of customer service process对客户服务流程的效率提供反馈。
  • Ensuring customer satisfaction and provide professional customer support确保客户满意并提供专业的客户支持。
  • Carry out administrative duties and other tasks assigned by the company执行行政职责和公司分配的其他任务。


THE REQUIREMENTS 任职要求

  • Minimum 1year working experience in customer service, entry level / fresh grads arewelcome to apply 1年以上客户服务工作经验,欢迎优秀应届毕业生申请
  • Logistics experience is preferred but not compulsory有物流经验者优先。
  • Fluency in written and verbal English is a must; fluency in Mandarin will be advantageous as this role requires dealing with Chinese customers流利的英语书写和口语能力,中文普通话流利。
  • Communication skills to liaise with relevant stakeholders具备良好的沟通能力
  • Working knowledge of Microsoft Office, Word and Excel 熟练使用Microsoft Office, WordExcel等办公软件。

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