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Operations
 Department

Network Growth Manager

Shenzhen
China
Fixed Term Full Time

What to expect in this role

ABOUT JANIO

Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will empower SEA’s ecommerce businesses to scale quickly and reliably.

Our platform will look to use AI and machine learning to enable real-time tracking, route optimization, warehouse management, and dynamic forecasting — in order to build Southeast Asia’s leading logistics network.

Job Description:

  1. According to the company's operation, responsible for establishing a standardized and efficient operation and customer service management system, optimizing and improving supplier information management and relationship maintenance, reducing logistics operation costs, and providing high-quality operations and customer service.
    依据公司的运营情况,负责建立规范、高效的运营和客服管理体系并优化完善、做好供应商资料管理及关系维护,降低物流运营成本,提供优质的运营和客户服务。
  2. .Responsible for sorting out and optimizing the operation and customer service team's work process, updating the SOP in time, and formulating early warning mechanisms and solutions based on the actual situation.
    负责梳理和优化运营和客服团队的工作流程,及时更新SOP,根据实际情况制定预警机制和解决方案。
  3. Lead and develop innovative internal communications strategies, clear narratives and tactics that engage South East Asia colleagues.
    领导并制定创新的内部沟通策略,清晰的叙述和策略,促进与东南亚同事的沟通。
  4. Responsible for communication with supplier agents, sorting out the cost of each line timely, handling and coordinating problems arising in business development, and conducting service quality assessment and effective management of suppliers.
    负责与供应商代理实时沟通,实时梳理各线路成本,处理、协调业务开展过程中出现的问题,对供应商进行服务质量考核、进行有效管理。
  5. Responsible for supervising the operation and customer service team members to enter system data in a timely and accurate manner, reviewing the work progress and quality of team members, and advancing and carrying out work according to work objectives. Guide operations and customer service members to deal with difficult and abnormal problems
    负责督促运营和客服团队成员及时、准确录入系统数据,审核团队成员的工作进度与质量,按工作目标推进和开展工作。指导运营和客服成员处理疑难、异常问题。
  6. Responsible for coordinating and following up with relevant departments and completing other tasks assigned by company leaders. Roll-ups sleeves and get work done, even when it's outside the job scope.
    负责与相关部门协调和跟进,完成公司领导交办的其他工作任务

    Job Requirements:

        1. 1Bachelor's degree or above.
          大学本科及以上学历。
        2. At least 5-year working experience in logistics, the e-commerce industry
          5年及以上物流、电子商务行业相关工作经验。
        3. At least 2-year operation management work experience
          2年及以上同岗位运营管理类工作经验。
        4. Good communication skills with a great oral Mandarin/English it is a must and well written in Mandarin/English would be an advantage.
          中文/英语的口语和书写能力好。
        5. Strong customer service skills with service mentality or customer service oriented. Proficient computer skills, MS Office, and have high attention to details.
          具备优秀的应变能力、语言表达能力和良好的客户导向服务意识,熟练使用word、excel等常用办公软件,高度重视细节工作。


          Supplementary note:

                  This role reporting directly to Country's Manager and dotted line to HQ.

                 该岗位直接上司是大区总经理,同时需要向总部报告工作情况。

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