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Key Account Management
 Department

Key Account Manager

Kuala Lumpur
Malaysia
Full Time

What to expect in this role

ABOUT JANIO

Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.

Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimisation, warehouse management and dynamic forecasting to truly become a data-intelligent platform.

THE TEAM

You’ll join a team where everyone is striving for constant innovation and improvement. We are an incredibly driven and supportive team. We are passionate about what we are doing and obsessed with high performance. We have a strong commitment to make Janio a great place to work at and grow with.

THE CHALLENGE

The Key Account Manager will report to the Senior Business Development Manager (Malaysia) and will be responsible for monitoring and improving the satisfaction of our key accounts. You will serve as a contact for assigned clients and liaison/communication channel between internal departments to ensure delivery of optimal service, client satisfaction, and retention. We offer candidates opportunities to develop and grow professionally as valued team members in a dynamic and often cross-functional start-up environment.

You will be able to work closely on the following:
  • Establish and develop new business opportunities with potential customers.
  • Manage existing customers and increasing trade volume.
  • Liaise with potential customers and assist in preparing quotations and proposals.
  • Liaise and coordinate all sales-related enquiries promptly and appropriately.
  • Produce weekly and monthly business reports.

THE ROLE

A successful candidate will:
  • Establish and develop new business opportunities with potential customers.
  • Manage existing customers and increasing trade volume.
  • Liaise with potential customers and assist in preparing quotations and proposals.
  • Liaise and coordinate all sales-related enquiries promptly and appropriately.
  • Produce weekly and monthly business reports.


THE REQUIREMENTS

  • Preferably a diploma/degree in logistics/supply chain or other disciplines.
  • Highly organised and able to work under pressure.
  • Strong verbal and communication skills.
  • Good project management skills.
  • Good team player with an enthusiastic and proactive attitude.
  • Proficient with MS Office.
  • Proficient in both spoken and written Mandarin to liaise with Mandarin-speaking clients
  • Working experience or knowledge in logistics/freight forwarding companies is an added advantage

Information

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