Customer Experience and Support
Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core, we operate as a smart logistics solutions provider, serving merchants and logistics partners, and connecting industry players across the globe.
Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management, and dynamic forecasting to truly become a data-intelligent platform.
Gearing up for the next growth stage, Janio is looking for a Quality Assurance Trainer Supervisor to join our team.
The successful candidate will be:
- Leading the induction and training of new team members.
- Identifying learning opportunities within the team and rolling out relevant training.
- Maintaining records of learning and reporting on quality statistics.
- Supporting the team with workflow management and database maintenance.
- Monitoring call and order processing quality.
- Driving improvements in training content and processes.
- Delivering feedback to various members of our team.
- At least 3 years Customer Support experience, with at least 1 year Team Leading experience.
- Experienced in handling a team of QA and Training.
- Attention to details and accuracy on reports.
- Strong Customer Support approach.
- Excellent analytics.
- Fluent in English.
- Willing to travel.