Back to previous page
Customer Experience and Support
 Department

Quality Assurance Trainer Supervisor

Jakarta
Indonesia
Contractor/Intern (6 Mths)

What to expect in this role

ABOUT JANIO

Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core, we operate as a smart logistics solutions provider, serving merchants and logistics partners, and connecting industry players across the globe.

Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management, and dynamic forecasting to truly become a data-intelligent platform.

THE ROLE

Gearing up for the next growth stage, Janio is looking for a Quality Assurance Trainer Supervisor to join our team. 

The successful candidate will be: 

  • Leading the induction and training of new team members.
  • Identifying learning opportunities within the team and rolling out relevant training.
  • Maintaining records of learning and reporting on quality statistics.
  • Supporting the team with workflow management and database maintenance.
  • Monitoring call and order processing quality.
  • Driving improvements in training content and processes.
  • Delivering feedback to various members of our team.

THE REQUIREMENTS

  • At least 3 years Customer Support experience, with at least  1 year Team Leading experience.
  • Experienced in handling a team of QA and Training.
  • Attention to details and accuracy on reports.
  • Strong Customer Support approach.
  • Excellent analytics.
  • Fluent in English.
  • Willing to travel.

Information

When you click Apply, you will be taken to our partner site in a new window/tab to create an account before you can submit your application.
Apply For This Position
Back to previous page