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Operations Executive

Kuala Lumpur
Full Time

What to expect in this role


Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe.

Through Janio, we strive to create a truly integrated network that brings together every key player to become the backbone supporting SEA’s growing e-commerce ecosystem. Looking ahead, our platform would look to incorporate elements of AI and machine learning to provide a suite of smart solutions for real-time tracking, route optimization, warehouse management and dynamic forecasting to truly become a data-intelligent platform.


Gearing up for the next growth stage, Janio is looking for an Operations Executive to join our Operations team. You will be exposed to the day to day aspects of building a robust, international supply chain network in a fast-paced start-up environment. As an Operations Executive, you will be supporting the Operations team to ensure that warehouse operations run smoothly.


The role will report to the Country Head of Operations, MY and work closely with the relevant stakeholders like service partners and other departments to ensure the smooth running of the hub. A successful candidate will:
  • Execute the daily operational work and reports directly to the Country Head of Operations, MY and ensure operating activities are kept to date
  • Assist First and Last Mile in operations throughout Malaysia
  • Optimise process flow of First and Last Mile operations and reimagine if necessary, in line with manager's operating vision followed by effective implementation and follow ups
  • Work closely with customer service and commercial team to ensure pickups and deliveries are expedited when required and customer expectations are met/managed in line with business requirements 
  • To resolve service failures, delays or problems with service providers to the satisfaction of the customer and company 
  • Carry out administrative duties and other tasks assigned by the company


  • Entry-level candidates are welcome to apply.
  • Willing to work in hub environment
  • Good networking with local third-party logistics providers is advantageous
  • Fluency in written and verbal English is a must
  • Confident in the use of MS Office Software packages primarily in Microsoft Excel
  • Applicants must be willing to work in Shah Alam, Selangor
  • Able to work shift hours


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